Q: What is the delivery time of my product?
A: We have a delivery time of 1-2 working days within the Netherlands. When you place an order, you will receive a Track and Trace code with which you can track the order. Have the 2 working days from the processing time passed? Please feel free to contact us.
Q: How do I check the status of my order?
A: You will receive your receipt via email immediately after placing your order. Once your order has been shipped, you will receive your tracking number. At every step of the way, you can use this to see where your package is by visiting our Track Order page.
Q: Can I return the item if I don't like it?
A: Yes. Sure, if your product is damaged or does not work as described, contact us within 30 days of receiving the product and you will get 100% of your money back.
Q: How will my order be shipped?
A: Our products are carefully packed. First it is wrapped in foam foil and then it goes into a custom-made box so that the chance of damage during transportation is zero.
We deliver our packages to a PostNL point every working day.
Q: Do I have to pay shipping costs when returning my order?
A: Your product is not to your liking, and you want to return it. That can happen. In this case, the return costs are for yourself.
Q: Do you offer quality guarantee for all products sold?
A: Absolutely! If you don't like the product or find any damage to the product, please contact us immediately! We will do everything we can to provide you with the best shopping experience.
Q: How can I contact you?
A: We handle customer service via email. You can send an email to info@weterings-store.nl
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product or it doesn't fit your lifestyle. Just contact us and we will solve it for you.
There is no downside. Our clients continue to report how much it helps them in their daily lives!
Q: How can I order on your website?
A: Select the product you would like to order, go through the steps and click the 'Buy Now' button. Fill in your shipping and billing information and we will send your order to you as soon as possible!
The payment is secured with IDEAL, PayPal, Creditcard, Bancontact, Klarna
