Complaints Policy

Complaints procedure

At Weterings Store we attach great importance to the satisfaction of our customers. If you are unexpectedly not satisfied with a product or our service, you can file a complaint. We strive to handle your complaint quickly and carefully.

1. File a complaint

You can submit your complaint within 14 days of receiving your order via one of the following channels:

Always include your name, order number and a clear description of the problem with your complaint.

2. Confirmation of receipt

We will confirm receipt of your complaint within 3 working days by email and inform you of the further course of action.

3. Handling of complaint

We will carefully investigate your complaint and aim to provide a suitable solution within 14 calendar days. This could be, for example: repair, replacement, discount or refund.

4. Complaints via WebwinkelKeur

If you cannot reach an agreement with us, you can also submit your complaint to WebwinkelKeur , to which Weterings Store is affiliated. WebwinkelKeur helps to resolve disputes between consumers and webshops. More information can be found at:
www.webwinkelkeur.nl .

5. Handling and disputes

It can always happen that something does not go exactly as planned. We advise you to first make complaints known to us by sending an email to info@weterings-store.com
If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.